1. Who is Powercom Pacific?
2. Are there any costs or charges involved?
3. Will my phone number change?
4. Does every call I make go through the Powercom Pacific network?
5. Can I make local calls with Powercom Pacific?
6. How do I access your network?
7. What is the advantage of being a Powercom Pacific Pre-Selected Customer?
8. How do I know when I am a Pre-Selected Customer?
9. Do you offer a long distance or international fax service?
10. I have received an application form, which states that I am authorising pre-selection/non code access. What does this mean?
11. If I am Pre-Selected to the Powercom Pacific network, but I then decide that I would like to cancel my account with Powercom Pacific how do I go about it?
12. What is Total Service?
13. I used to get a discount on my local calls with Telstra, can I still get it with Powercom Pacific?
14. If I am having trouble getting through to a number or have been cut off in the middle of a call, whom can I contact to help?
15. I have many service numbers on my bill that I am unable to easily recognise. Have you an option available that will aid me in recognising these?
16. Billing Questions
1. Who is Powercom Pacific?
Powercom Pacific provides communication services to governments, businesses and residential customers through one of the largest networks in the world. We believe that people should have the right to communicate at the best possible price. We access the global communication networks at wholesale prices which allows us to pass on the savings to you. Powercom Pacific is in direct competition with Telstra, Optus, AAPT, Budgettel, DigiPlus and other communication companies to provide excellent value, direct dial telephony for your national calls and international calls and Calls to Mobiles when available, with no loss in call quality.
2. Are there any costs or charges involved?
Joining Powercom Pacific is free of charge - there are no connection fees, no contracts, and no minimum charges. All that you will pay for is the cost of your telephone calls. If you choose the Powercom Pacific Total Service option your line rental and all calls (including local calls) are billed by Powercom Pacific on the same bill. There will be no connection charges for lines already rented by you, but for any new or additional line standard Telstra connection charges will apply.
3. Will my Phone Number Change?
No - Your number does not change. Nothing changes except that you will receive a bill from Powercom Pacific for your National (STD®), International and Calls to Mobile Phones at much reduced prices.
4. Does every call I make go through the Powercom Pacific Network?
No, if you are a Pre-Selected customer all your non-local calls go through the Powercom Pacific Network unless you dial an over-ride code to use another service provider for your long distance calls. Local calls are only billed by Powercom Pacific if you have signed up for Total Service or use the 1488 or 1414 over-ride code before the local number.
5. Can I make Local Calls with Powercom Pacific?
Yes, you can save money on your local calls using Powercom Pacific in two ways:
1. Dial 1488 or 1414 before the local number
2. Become a Powercom Pacific Full Service customer (See Below)
6. How do I access your network?
If you are a Powercom Pacific Pre-selected Customer, every time you make a call it will instantly be routed through the Powercom Pacific network. If you are not yet pre-selected to Powercom Pacific you simply need to dial 1488 0r 1414 before the long distance or international telephone number. To become a Pre-Selected Customer you will need to call customer service on 1300 7 31520
7. What is the advantage of being a Powercom Pacific Pre-Selected Customer?
If you become a Powercom Pacific Pre-selected customer, you will get our best rates for International, National (STD®), and calls to mobile. You will also have the added advantage on not having to put a Prefix in front of every number you call.
8. How do I know when I am a Pre-Selected Customer?
After you have registered through customer service or sent in your reply paid application, you can find out when your service is ready by dialing 12711, and if the message says "Thankyou for using RSL Com (or AAPT) for your Long Distance Calls", you are now a customer of Powercom Pacific.
9. Do you offer a long distance or International fax service?
You are able to send faxes by using the Powercom Pacific network, and will be charged the same as if you were making a voice call. Please be aware however, that you must use 0011 when dialing internationally as 0015 (fax stream) is a Telstra product and 0019 is an Optus product and is not compatible to the Powercom Pacific network.
10. I have received an application form, which states that I am authorising pre-selection/non code access. What does this mean?
This means that you are authorising your phone number to be placed on the Powercom Pacific network, which means that you will have direct access to the Powercom Pacific network every time you make a call - without having to dial an over-ride code.
11. If I am Pre-Selected to the Powercom Pacific network, but I then decide that I would like to cancel my account with Powercom Pacific how do I go about it?
If you would like another Service Provider to be your long distance carrier you will need to contact that Service Provider who will arrange to transfer your service across. They will then be responsible for transferring your long distance component across to them. Until the transfer is complete, remember to dial the new company's over-ride code to ensure your calls will travel with their network.
12. What is Total Service?
Powercom Pacific is now not only able to help you save on your long distance and international calls, but on your local calls too! You can now receive one bill from Powercom Pacific for all your telephone charges, including local, calls to mobiles and service and equipment, at Powercom Pacific s' great rates!
When you join Powercom Pacific Total Service (all your telephone charges) you authorise that your entire account, not just the one number be transferred to Powercom Pacific So what that means is that all of the services which did appear on your Telstra bill, will now be billed for you by Powercom Pacific. So please make sure that you know what numbers are on your account before authorising transfer to Powercom Pacific.
13. I used to get a discount on my local calls with Telstra, can I still get it with Powercom Pacific ?
Once you join Powercom Pacific for Total Service, we will match any discounts and incentives that you received from Telstra, however you will receive Powercom Pacific 's great rates for your international, long distance calls, calls to mobiles and local calls.
14. If I am having trouble getting through to a number or have been cut off in the middle of a call, whom can I contact to help?
If there appears to be any type of fault on your line then you can contact Customer Service on 1300 7 31520 who are available from 8am - 8pm Monday to Friday and from 10am - 3pm EST on Saturday for faults.
Outside of these times Line Faults can be reported on 1300 664 17
Total Service customers should also contact 1300 7 31520 for any faults with local calls, your local line or rented handset. If you are not a Total Service customer you will need to contact your local call Service Provider for any of the latter faults.
15. I have many service numbers on my bill that I am unable to easily recognise. Have you an option available that will aid me in recognising these?
Sure, we are able to place what is known as a User Name onto your account. This will appear to the right hand side of the service number and will aid you to recognise the numbers.
16. Billing Questions
How often will I receive a bill?
Fully itemised bills will be issued to you monthly (approximately the 2nd of every month).
How can I pay my bill?
Online
Go to the "pay your bill" option on this website to enter your credit card details for immediate online payment.
BPay
Contact your participating Bank, Credit Union or Building Society, either by internet or telephone, to make this payment from your cheque, savings or credit card account. When prompted enter the biller code and your Customer Reference (on your bill)
BPAY biller code:
National Australia Bank
Tel:13 2665
Internet: www.national.com.au
Commonwealth Bank
Tel:13 2221
Internet: www.commbank.com.au
Westpac Bank
Tel:13 2032
Internet: www.westpac.com.au
St George Bank
Tel:13 3030
Internet: www.stgeorge.com.au
ANZ Bank
Tel:13 1314
Internet: www.anz.com.au
Suncorp Metway Bank
Tel:13 1155
Internet: www.suncorpmetway.com.au
Credit Card
Call our customer service on 1300 7 31520 between 9am and 8pm Monday to Friday to pay your bill using Bankcard, MasterCard, Visa, American Express and Diners. We will provide you with a receipt number for your records.
Paying in Person
Please present this payment slip at a Post Office where cash, cheque or credit card will be accepted using the barcode.
Detach the payment slip from the bottom of the bill and return it together with your cheque made out to Powercom Pacific Pty Ltd
Direct Debit
Call 1300 7 31520 and register for Direct Debit to nominate your credit card. Payments will be taken out on the due date.