1. Who are Powercom Pacific?
2. Are there any costs or charges involved?
3. Will my phone number change?
4. Am I entitled to an account manager?
5. What range of products do you provide?
6. Is there any disruption to my business transferring my lines to Powercom Pacific?
7. Can I transfer my 1300 & or 1800 numbers to Powercom Pacific for a saving?
8. I think I am contracted to my current provider, how do I know if I am?
9. How long does it take to transfer to Powercom Pacific from my current provider?
10. How do I request new lines, relocations & other products & services like line hunt & message bank etc?
11. If I am experiencing a fault how do I report & resolve it?
12. What will my bill look like?
13. Billing Questions
1. Who are Powercom Pacific?
Powercom Pacific wholesale telecommunication services to SME businesses and residential customers through national networks of Tier 1 carriers. With the access of the National carriers and the personal services of our own customer care facilities here in Australia, customers are able to have the best of both worlds... the security of the national networks together with the personal care of Powercom Pacific. Add to this the savings we provide our customers through our ability to negotiate the best wholesale rates and our delivery of a single bill solution for all services - mobile, land line, broadband and more - and you have a very powerful partner able to provide a full solution for your telecommunication needs.
2. Are there any costs or charges involved?
No, joining Powercom Pacific is free of charge. All that you will pay for is your telecommunciation costs. Powercom Pacific will provide you with a written quote on your costs, and we actively work with you to ensure you have right solution for your business.
3. Will my phone number change?
No - Your numbers will not change. The only things that change are cheaper call costs, personal customer care and the colour of your phone bill!
4. Am I entitled to an account manager?
Yes, every business is allocated with an account manager. You will have their direct contact details, so you can deal with them personally. Their role is to know you & understand your business.
5. What range of products can you provide?
Powercom Pacific provide a full suite of products. Fixed wire and mobile phone calls, inbound 1300/1800 numbers, dial-up, ADSL and mobile broadband, PABX and VoIP solutions, a wide range of mobile handsets and modem hardware, Domain registration and website hosting, website development and management, mobile EFTPOS and a range of more...
6. Is there any disruption to my business transferring my lines to Powercom Pacific?
No, the process of transferring your phone numbers is completely seamless & is carried out using an automated transfer process between networks. Should you require a new PABX phone system, we will enbdeavour to have it installed at a convenient time, wherever possible we will instal it out of your normal business hours
7. Can I transfer my 1300 & or 1800 numbers to Powercom Pacific for a saving?
Yes, Powercom Pacific can arrange to "port" your inbound & or freecall numbers from your current provider as well as offer you better rates in the process.
8. I think I am contracted to my current provider, how do I know if I am?
Easily, it is very rare to see fixed wire lines under contract. But if you are in doubt Powercom Pacific will happily attempt to analyse & interpret your contract. Just fax it to us on 03 5222 8155 & we will find out the answer
9. How long does it take to transfer to Powercom Pacific from my current provider?
In most instances up to 5 business days. All phone companies have a maximum of 30 days to release services so please bear this in mind.
10. How do I request new lines, relocations & other products & services like line hunt & message bank etc?
Please talk to your Powercom Pacific account manager, they can request all of these & more on behalf of your business. For new customers please call 1300 731 503 and we will be able to assist you.
11. If I am experiencing a fault how do I report & resolve it?
If there appears to be any type of fault on your line then you can contact our 24 hour fault logging service on 1300 731 507. The fault will be reported & investigated. If it is a network fault, it will be cleared as soon as possible. If it is a line fault a technician will be arranged to attend your premises.
12. What will my bill look like?
With Powercom Pacific, you have the option of receiving either a paper hard copy or an electronic soft copy of your bill on pdf. Beyond this, the "view your bill" option on this website (once set-up for you with a password), allows you to view & create itemised call data reports. We invite your to call us on 1300 731 503 for an explanation of this option.
How often will I receive a bill?
Fully itemised bills will be issued to you via email or post on the 1st of every month.
How can I pay my bill?
Online
Go to the "pay your bill" option on this website to enter your credit card details for immediate online payment.
BPay
Contact your participating Bank, Credit Union or Building Society, either by internet or telephone, to make this payment from your cheque, savings or credit card account. When prompted enter the biller code and your Customer Reference (on your bill)
BPAY biller code: 707364
National Australia Bank
Tel:13 2665
Internet: www.national.com.au
Commonwealth Bank
Tel:13 2221
Internet: www.commbank.com.au
Westpac Bank
Tel:13 2032
Internet: www.westpac.com.au
St George Bank
Tel:13 3030
Internet: www.stgeorge.com.au
ANZ Bank
Tel:13 1314
Internet: www.anz.com.au
Suncorp Metway Bank
Tel:13 1155
Internet: www.suncorpmetway.com.au
Credit Card
You can pay your bill by credit card 24 hours a day, using our automated credit card system. Simply call 1300 731 520 day or night and follow the prompts. Make sure you have your credit card details to hand. A receipt number will be provided for your records
Paying in Person
Please present your payment slip at a Post Office where cash, cheque or credit card will be accepted using the barcode.
Mail
Detach the payment slip from the bottom of the bill and return it together with your cheque made out to Telco In A Box.
Direct Debit
Call 1300 731503 and register for Direct Debit to nominate either your bank account or your credit card. Payments will be taken out on the due date.
Direct Deposit
Westpac Banking Corporation
BSB 032002
Account 483217
Name Telco In A Box
Please make sure you quote your account number as the reference in order we can track your payment